Consumer Right of Withdrawal (Widerrufsbelehrung)

Notice: Engineering compliance draft for Mareante (not yet reviewed by an independent attorney).

1. Statutory Scope and Geographic Application

If you are a consumer habitually resident in the European Union (EU) or the European Economic Area (EEA) acquiring a subscription on mareante.nuuno.art for purposes that are wholly or mainly outside your trade, business, craft, or profession, you have the statutory right to withdraw from this contract in accordance with the provisions of Directive 2011/83/EU (as amended by Directive (EU) 2023/2673) set out below.

Swiss Law Clarification: Under Swiss statutory law (Article 40a ff. of the Swiss Code of Obligations), no statutory right of withdrawal or cooling-off period exists for distance contracts concluded over the Internet (e-commerce / SaaS subscriptions). Any return or cancellation options for Swiss residents are governed by our Terms of Service.

2. Right of Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract (the date on which your subscription purchase is confirmed).

To exercise the right of withdrawal, you must inform us:

• Operator: Nuno Ribeiro (Mareante)
• Address: [To be provided by operator: {{LEGAL_ADDRESS}}]
• Email: [To be provided by operator: {{LEGAL_EMAIL}}]

of your decision to withdraw from this contract by an unequivocal statement (e.g., via our online withdrawal function, an email, or a letter sent by post). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication or trigger the online withdrawal function before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction (via Stripe to your original payment card or account), unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

3. Online Withdrawal Function (Directive (EU) 2023/2673 / Art. 11a Dir. 2011/83/EU)

Pursuant to Article 11a of Directive 2011/83/EU (introduced by Directive (EU) 2023/2673), where a contract is concluded online, consumers have the right to withdraw using a dedicated electronic withdrawal function directly on our online interface:

1. Accessibility: A prominent button or link clearly labelled "withdraw from contract here" is continuously available in your account workspace billing settings throughout the 14-day statutory period.
2. Two-Step Submission:
3. Clicking the function presents a simple electronic form confirming your name, subscription details, and email address.
4. Submission is completed by clicking a confirmation function clearly labelled "confirm withdrawal".
5. Acknowledgment of Receipt: Upon clicking "confirm withdrawal", the Platform immediately and automatically transmits an acknowledgment of receipt on a durable medium (email) confirming the exact date, time, and content of your withdrawal notice.

4. Immediate Execution and Premature Expiry of the Right of Withdrawal

Pursuant to Article 16(m) of Directive 2011/83/EU (and Article 14(3) regarding services):

1. Digital Services / Content Commencing Immediately: If you subscribe to a paid plan and request that the digital services (automated spec drafting, code generation, sandboxed execution) begin immediately upon purchase, you will be prompted at checkout to:
2. Provide your express consent to begin performance of the digital service during the 14-day withdrawal period; and
3. Acknowledge that you lose your right of withdrawal once digital service execution has commenced.
4. Pro-Rata Payment for Services Rendered: If you requested that performance begin during the withdrawal period and you subsequently exercise your right of withdrawal before the service or billing cycle is fully completed (where the right has not fully expired), you shall pay an amount proportionate to what has been provided until you communicated your withdrawal, in comparison with the full coverage of the contract. The remainder of your payment will be refunded within 14 days.

5. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Nuno Ribeiro (Mareante) [To be provided by operator: {{LEGAL_ADDRESS}}] Email: [To be provided by operator: {{LEGAL_EMAIL}}]

I/We (\) hereby give notice that I/We (\) withdraw from my/our (\) contract of sale of the following goods (\) / for the provision of the following service (\*):

• Service Ordered: Mareante Subscription Plan (Plan Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_)
• *Ordered on (\) / Received on (\):* \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
• Customer Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
• Customer Email Address (associated with account): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
• Customer Address: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
• Tenant ID / Account ID (if known): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Signature of consumer(s) (only if this form is notified on paper):

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

(\) Delete as appropriate.*

6. Easy In-App Cancellation Reminder

For routine ongoing subscription cancellations (terminating renewal at the end of the current billing cycle), you do not need to invoke statutory withdrawal. You can cancel your subscription at any time with immediate effect for future billing cycles via the "Cancel Subscription" button inside your workspace billing settings or directly through the self-service Stripe Customer Portal.